New P482 Stereo Power Amplifier

Alan March wrote:
There is no "hassle" shipping to the US. No different to anywhere else. The only issue is the tarrifs. It would be a very bad business decision if BoXem pays the tariffs.

The EU is headquartered in Brussels, Belgium. So EU tariff rate of 15%.

Equally, buying from the US is not a "hassle". Customers would just have to pay VAT. The shipping companies contact the customer for payment.

Further explanation .... B2C = Business to Consumer.

SmartOne_2000 wrote:
Further explanation .... B2C = Business to Consumer.

That's utter nonsense.

Apart from the fact that US consumers get charged the tariff tax by the shipping company before the product is delivered, nothing has changed.

There is nothing difficult about it. We as a company don't get involved at all with the tariff. We just send the product as normal and (DHL in our case) contact the customer for payment of the tariff as they are the customs/import brokers to the US government.

We do get some emails from sone customers asking why they have got a tarrif bill, but I just explain they have been lied to by Trump. The tariff is a tax on them, not us. Once they understand, their annoyance is directed at Trump, not us.

I would say that's it's simply the fact that BoXem have no US sales.

Alan March wrote:
That's utter nonsense.

Apart from the fact that US consumers get charged the tariff tax by the shipping company before the product is delivered, nothing has changed.

There is nothing difficult about it. We as a company don't get involved at all with the tariff. We just send the product as normal and (DHL in our case) contact the customer for payment of the tariff as they are the customs/import brokers to the US government.

We do get some emails from sone customers asking why they have got a tarrif bill, but I just explain they have been lied to by Trump. The tariff is a tax on them, not us. Once they understand, their annoyance is directed at Trump, not us.

I would say that's it's simply the fact that BoXem have no US sales.

What I don't get is that they tied it to 'Customer Satisfaction'. Are they saying US customers are a headache to deal with and that the back-and-forth, in an effort to please them, is not worth it?

What has your overall experience with US customers been like from the early days of your company?

SmartOne_2000 wrote:
What I don't get is that they tied it to 'Customer Satisfaction'. Are they saying US customers are a headache to deal with and that the back-and-forth, in an effort to please them, is not worth it?

What has your overall experience with US customers been like from the early days of your company?

I don't understand that either.......unless they have a lot of problems with their product which makes it an expensive hassle to deal with.

US customers are no different to ones in any other country.

SmartOne_2000 wrote:
Just a thought ... you might want to show the noise floor (inputs shorted) and standard 1kHz THD+N plots that you have on each amp's thread on your main page. This further shows confidence to users and competitors alike that your amps outperform anything out there.

Alan March wrote:
Yep, might update the product pages with more info.

@SmartOne_2000 @Alan March I was just wondering if this was still up for consideration, I understand you said you "might" update the product pages will this desirable info, perhaps you could restore the chosen op amp (OPA1612) as it was changed recently to simply read "highest performing op amps" for some unknown reason unless that is some sort of code for the "Weiss op amp". 😉

I think you are reading into things too much.

Sorry but we are extremely busy and this sort of stuff falls very much to the bottom of the pile

Understood, I was just curious what necessitated the change to no longer disclose the OPA1612 op amp of choice, it simply mentions "highest performing op amps".

It's to move the focus away from rather meaningless component discussions. What is important is the final technical performance, not what op amp might be used.

@Alan March Sure it may lead to meaningless component discussions but it's still a technical characteristic customers do appreciate to know, I guess one can get in touch privately via email to reveal such information. 😉