P801 Power Amp

SmartOne_2000 wrote:
^ bump

Can't see much reason to. Inferior performance. Similar cost. No place for that in our product range.

Hey Alan ... Had a quick question that you may or may not want to answer 😮 ... I was wondering how many amps you sell to the US (or NA in general) vs other places in your neighborhood? For example, for every 100 amps you sell, how many are sold to the US? I can understand if this is proprietary information you'd like to protect.

SmartOne_2000 wrote:
Hey Alan ... Had a quick question that you may or may not want to answer 😮 ... I was wondering how many amps you sell to the US (or NA in general) vs other places in your neighborhood? For example, for every 100 amps you sell, how many are sold to the US? I can understand if this is proprietary information you'd like to protect.

Sorry, we can't answer that.

Alan March wrote:
Sorry, we can't answer that.

Understandable. I reason I asked came from concerns from this poster (amper42) on ASR.

SmartOne_2000 wrote:
Understandable. I reason I asked came from concerns from this poster (amper42) on ASR.

The guy is being dishonest. The amp was out of warranty. When he bought the amp we were offering a 3 year warranty and that's what he had. We offered to repair it but it appears he didn't want to ship it back to us. It seems he didn't want to pay for repair.

He has posted these lies before and was blasted by multiple other members for it. I would be very grateful if you could respond and point this out, or link to this post, so that he doesn't mislead others

https://www.audiosciencereview.com/forum/index.php?threads/march-audio-sointuva-awg-bookshelf-speaker-review-by-erins-audio-corner.52403/post-1966664

Amper42 has posted negative comments about us numerous times due to this grudge.

BTW we have very strong sales in the US and very happy customers. ASR simply doesn't have the reach or impact that he, or some other people like to think it has.

@Alan March His most recent posts last week about his amp warranty issues are quite damning,

"When I had a problem with my March Purifi amp it was within the warranty period he was currently advertising but evidently he didn't want to honor that same period for those who purchased from him when he started selling Purifi. He needed the amp shipped back at my cost to Australia from USA and back at my cost, plus he was slow to answer emails and delays occurred during the initial order. In my opinion, March isn't the best fit for US orders and to say support was less than I hoped would be kind. I found I can do much better as a US consumer avoiding March. My experience with Boxem was far superior. He actually seems to care about his customers."

"My experience was March doesn't go out of his way to help US customers when a repair is required. Luckily, Purifi amps can usually be repaired by replacing a module. I was able to find a US amp builder that could repair it for me at a reasonable rate. I learned paying a premium price for an amp from March, doesn't provide premium service or a premium product. We have many good options for Purifi amps today. Not much reason to buy one from the other side of the world, where support is limited."

Oniiz86 wrote:
@Alan March His most recent posts last week about his amp warranty issues are quite damning,

"When I had a problem with my March Purifi amp it was within the warranty period he was currently advertising but evidently he didn't want to honor that same period for those who purchased from him when he started selling Purifi. He needed the amp shipped back at my cost to Australia from USA and back at my cost, plus he was slow to answer emails and delays occurred during the initial order. In my opinion, March isn't the best fit for US orders and to say support was less than I hoped would be kind. I found I can do much better as a US consumer avoiding March. My experience with Boxem was far superior. He actually seems to care about his customers."

"My experience was March doesn't go out of his way to help US customers when a repair is required. Luckily, Purifi amps can usually be repaired by replacing a module. I was able to find a US amp builder that could repair it for me at a reasonable rate. I learned paying a premium price for an amp from March, doesn't provide premium service or a premium product. We have many good options for Purifi amps today. Not much reason to buy one from the other side of the world, where support is limited."

Yes and they are lies. He is one of those unfortunate individuals you come across from time to time who expect something for nothing.

The 3 year warranty he had was still longer than all our competitors offer now. Our now standard 5 year warranty was introduced possibly 2 years after he bought his amp. He never had a 5 year warranty. The terms of his warranty were explicitly clear at the time of purchase and detailed in the documentation he received with the amp.

Please feel free to respond in ASR with the truth, or just link to these posts.

He is being deliberately deceptive. Note where he says "it was within the warranty period he was currently advertising". So it obvious he understands the mistruth he is spreading; that this wasn't the case when he bought the amp.

This is not what the terms were 4 or 5 years ago when he bought the amp.

In warranty we pay for and arrange all shipping including a DHL pickup from the customer anywhere in the world. Customers can now extend their warranties from 5 to 10 years at low cost if they wish.

Alan March wrote:
The guy is being dishonest. The amp was out of warranty. When he bought the amp we were offering a 3 year warranty and that's what he had. We offered to repair it but he didn't want to ship it back to us. He didn't want to pay for repair.

He has posted these lies before and was blasted by multiple other members for it. I would be very grateful if you could respond and point this out, or link to this post, so that he doesn't mislead others

https://www.audiosciencereview.com/forum/index.php?threads/march-audio-sointuva-awg-bookshelf-speaker-review-by-erins-audio-corner.52403/post-1966664

He has posted negative comments about us numerous times due to this grudge.

BTW we have very strong sales in the US and very happy customers. ASR simply doesn't have the reach or impact some people like to think it has.

Thanks for providing the proper context necessary to understand what is going on ... and yes, that link you provided helped a great deal, so:

1. Is it possible to buy an extended warranty (7 to 10 years), either at the time of purchase or within the 5 warranty period? If so, how much would it cost? (Some peace of mind for someone very far away).

2. To maximize amplifier longevity, do you recommend the usage of an automatic voltage regulator (AVR) with various AC line protections? Assume the AVR is not current limiting (15A per outlet). I use a Torus Power AVR that uses a toroidal isolation transformer, AVR regulation, Noise and artifact elimination, etc.

So you will add to that thread the fact that he was out of warranty?

The extended warranty is currently only available at time of purchase. This may change. Cost is 10% of the amp price.

No need for an AVR, the amp is already protected from mains transients. There would also be no benefit to sound quality from such a device. The SMPS in the amp is already in essence an AVR.

Alan March wrote:
So you will add to that thread the fact that he was out of warranty?

The extended warranty is currently only available at time of purchase. This may change. Cost is 10% of the amp price.

No need for an AVR, the amp is already protected from mains transients. There would also be no benefit to sound quality from such a device. The SMPS in the amp is already in essence an AVR.

Sorry, forgot...Just added it to the thread.

@SmartOne_2000 I just realised you're "David M" over at ASR, perhaps it would be best not to entertain this further nor bring this to "amper42"'s attention, as you can probably tell there is not much support for March Audio at all over there,

"March Purifi Amp was delivered Dec 2020. Purifi module failed Jan 2024. The failure was very close to 3 years. In the meantime, March assigned their amp warranty to 5 years. Only after I asked for help was it clear that 5 years didn't apply to customers who helped March get started. It's a clear case of no grace and no effort to support customers. Purifi would likely have provided a replacement module but March wasn't interested in helping and the shipping costs are outrageous from US to AUSTRALIA.

Best for USA customers to understand working with March will place them at a disadvantage for service. If you need service be prepared to find someone local for repairs. There is nothing about March amps that makes them better than any other Purifi design. Ventilation is typically worse, luckily Purifi doesn't require much. Features from other vendors like auto-on and switchable gain have been something that March wasn't first to offer. He is usually playing catch up. If you are a USA amp buyer you can easily do better than March."

"March shipping to USA is almost 3x what Boxem charges for Purifi amp built in Luxembourg.
Boxem customer service response and helpfulness is a major step above anything I experienced with March. It's an entirely different level of customer care."

Understood ... I was simply answering Alan's request to clear up the confusion or disinformation about his support (or the lack of it) for US-based customers.

Oniiz86 wrote:
@SmartOne_2000 I just realised you're "David M" over at ASR, perhaps it would be best not to entertain this further nor bring this to "amper42"'s attention, as you can probably tell there is not much support for March Audio at all over there,

"March Purifi Amp was delivered Dec 2020. Purifi module failed Jan 2024. The failure was very close to 3 years. In the meantime, March assigned their amp warranty to 5 years. Only after I asked for help was it clear that 5 years didn't apply to customers who helped March get started. It's a clear case of no grace and no effort to support customers. Purifi would likely have provided a replacement module but March wasn't interested in helping and the shipping costs are outrageous from US to AUSTRALIA.

Best for USA customers to understand working with March will place them at a disadvantage for service. If you need service be prepared to find someone local for repairs. There is nothing about March amps that makes them better than any other Purifi design. Ventilation is typically worse, luckily Purifi doesn't require much. Features from other vendors like auto-on and switchable gain have been something that March wasn't first to offer. He is usually playing catch up. If you are a USA amp buyer you can easily do better than March."

"March shipping to USA is almost 3x what Boxem charges for Purifi amp built in Luxembourg.
Boxem customer service response and helpfulness is a major step above anything I experienced with March. It's an entirely different level of customer care."

It's fine, I asked him to respond and anyone can see Amper42 just has a grudge and is being unreasonable. He just can't accept that he never had a 5 year warranty. All a bit weird to be honest.

Comedy pile-on from competitor Buckeye Amplifiers 😀.

I know they think they are damaging our reputation and sales, but they are not. As I mentioned previously, ASR really doesn't have the reach or impact they think it does. Its just transient noise that practically no-one sees. People also see straight through these sort of blatant competitor tactics.

Amper42 needs to look at a map. It's twice the distance from Australia to say Texas, than it is from Luxembourg.

Our international shipping is at cost, and is not three times the price of Boxems. So more mis-truths from Amper42. The cost is not in any way outrageous.

If you want to buy a high quality amp of this type in the US then you have to import it. That will incur some costs. If you want lowest price, (lowest quality, lowest performance and shortest warranty), then buy a local Buckeye amp. There is a market for that, but it's not what we do.

Amper42s` 3 year warranty and terms were explicitly clear at the time of purchase and detailed in the supplied documentation. I'm sure he was given all reasonable help. The only thing we didn't do was give him an out of warranty repair for free. It's really not clear why he expected us to do so.

It seems he wanted us to pay for an out of warranty repair and get something for nothing. Even though his warranty was already a year longer than any of our competitors currently provide. That's not reasonable and no company can or will pander to those sorts of unreasonable customer demands. Warranties are finite and there has to be a cut off. My recollection is that it was also some time after expiration, not "just".

Really not sure how he figures "he helped us get started". Nor how we are apparently "playing catch up". Our products demonstrably perform better than any competitors and we don't lie about the specs (Buckeye and others).

We very deliberately don't add features like auto on because they are unreliable. Anyone who has owned a sub with that feature knows this.

He mentions inferior ventilation. This is again a mis-truth. Our cases are larger than most competitors which specifically assists cooling. The ventilation is excellent. They run cool, cooler than Buckeye or Boxem. That increased case size, which improves reliability, is also another reason why shipping is more expensive.

Feel free to link to these responses in ASR. People can make their own minds up.

@SmartOne_2000 @Oniiz86
I thought I would refresh my memory regarding this customer and the correspondence that occurred.

He claims the amp failed in January 2024, yet he states in his email received on the 13th of February that it failed "yesterday". More than 2 months out of warranty.

You can see my reply. I responded within 2 hours, so not slow to reply as he claims. This is the only correspondence I can find from him. I can find no reply to my email, and no further emails to him from me. I expect at the time I assumed the fix worked, or he found it was some unrelated problem. What am I supposed to do if he didnt correspond further? What's clear is that he is making things up.

Anyway, I think we can park this and get back on topic.

Just had a fantastic review of the P801 in Australian HiFi.

https://marchaudio.com/reviews/